Customer Service

What is your return policy?
If you are not completely satisfied with your Flora•py products, please contact our customer service department. Any unused product(s) may be returned within 30 days of receipt. Refunds will be issued if you are not completely satisfied with your floral therapy experience.

How do I cancel an order?
To cancel an order you must contact us immediately to process the cancellation.  Orders usually ship within 24 hours of being placed. Please submit your cancellation request to Any orders placed on weekends or holidays will be processed or cancelled the following business day.

How do I reach Customer Service?
Please email us at